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Terms & Conditions
Effective Date: 05/01/2025
Welcome to https://www.patrioticcandles.com(the "Site"), operated by Patriotic Candles, LLC. ("we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully.
If you do not agree with these terms, you should not use our site, services or products.
1. Use of the Website
You agree to use this website for lawful purposes only. You must be at least 18 years old or have the involvement of a parent or guardian to use this site.
2. Product Information & Orders
a. Product Descriptions
We strive to ensure all product descriptions and images are accurate. However, we do not guarantee that product details, colors, or other content are error-free. Minor variations may occur due to handmade and natural materials used in our candles.
b. Pricing, Coupons or Discounts
Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time without liability. We reserve the right to accept or deny the use of any coupon, promotion, discount or anything similar to these.
c. Order Acceptance
We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability. If we cancel your order, we will notify you and issue a refund if payment has already been processed.
3. Shipping & Delivery
We ship within the U.S. using trusted carriers. Estimated shipping times and costs are provided at checkout. We are not responsible for delays caused by the carrier or incorrect shipping information provided by the customer.
4. Returns & Refunds
Please refer to our Return Policy below for detailed information about returns, exchanges, and refunds. In general, unused items in original condition may be returned within [insert number] days for a refund or exchange.
5. Intellectual Property
All content on this site — including text, images, logos, product designs, and graphics — is the property of Patriotic Candles, LLC and protected by U.S. copyright and trademark laws. You may not use, reproduce, or distribute our content without prior written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Patriotic Candles, LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of this site or products purchased through it.
7. Warranties Disclaimer
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to merchantability or fitness for a particular purpose.
8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Georgia, without regard to conflict of law principles. Any legal action shall be filed in courts located in Gwinnett County, Georgia.
9. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.
10. Contact Us
For any questions or concerns about these Terms & Conditions, please contact us:
Patriotic Candles, LLC
Email: info@patrioticcandles.com
Website: https://www.patrioticcandles.com
Effective Date: 05/01/2025
Thank you for shopping with Patriotic Candles, LLC. We take pride in the quality and craftsmanship of our products. Please read our return policy carefully before making a purchase.
No Returns Accepted
Due to the nature of our handmade products and for quality and hygiene reasons, we do not accept returns or offer refunds for change of mind or used items.
Manufacturing Defects or Damaged Items
We stand behind the quality of our candles. If you receive an item that is damaged or defective due to a manufacturing issue, we are happy to offer:
· An exchange for the same or similar product, or
· A store credit for future use.
To be eligible for a replacement or store credit, the following conditions must be met:
1. Report the issue within 7 days of delivery
Please email us at info@patrioticcandles.com with the following:
· Order number
· Description of the issue
· Clear photos of the product and defect
2. Issue must be verified as a manufacturing error
We review each case individually. Qualifying issues may include:
· Broken containers upon arrival
· Incorrect product or scent
· Wick placement or pouring errors that affect usability
We do not cover issues due to:
· Normal wear and tear or misuse
· Personal scent preferences
· Damage from heat, fire, or improper storage
Shipping Costs
If a replacement is approved, we will cover shipping for the exchange product. There is no need to return the defective item unless specifically requested.
Need Help?
If you have any questions about your order or our policy, please contact us:
Email: info@patrioticcandles.com
Website: https://www.patrioticcandles.com
Effective Date: 05/01/2025
Thank you for shopping with Patriotic Candles, LLC. We are committed to delivering your handcrafted candles with care and efficiency. Please review our shipping policy below for important information regarding processing times, carriers, and delivery.
Processing Time
All of our candles are handcrafted in small batches. Please allow 3–5 business days for order processing before shipment. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on the weight and destination of your order.
Standard Shipping (U.S. only)
You will receive a confirmation email with tracking information once your order ships.
Shipping Restrictions
We currently only ship within the United States. We do not ship internationally at this time.
Due to the nature of our products, we cannot ship to P.O. boxes. Please use a physical address when placing your order.
Warm Weather Advisory
During hot weather months, candles may soften or melt during transit. We take precautions when packaging but recommend retrieving your package promptly upon delivery. Patriotic Candles, LLC is not responsible for damage caused by extended heat exposure after delivery.
Lost or Delayed Packages
Once a package leaves our facility, it becomes the responsibility of the shipping carrier. We are not liable for lost, delayed, or stolen packages, but we will assist you in filing a claim if needed.
If your tracking shows delivered but you did not receive the package:
Shipping Questions?
For any questions about your order or this policy, please contact us:
Email:info@patrioticcandles.com
Website: https://www.patrioticcandles.com
Copyright © 2024 Patriotic Candles - All Rights Reserved.
Shipping and Return policies can be found within the Terms and Conditions.
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